ORDER PROCESSING:

Please allow up to five business days to process your order. Expect an email within five business days to let you know your order is on the way!

When your order is ready for delivery, you will receive an email with real-time tracking information.

FREE SHIPPING 

Orders are generally shipped within five business days using Australia Post, with tracking. FREE shipping applies to all orders, domestic and international.

Customs Duties & Import Taxes

We ship worldwide from Australia.

United States: Customs duties for US orders are prepaid, so you won't be charged additional US customs fees on delivery.

All Other Countries: International customers are responsible for any customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in your order total unless otherwise stated.

Customs policies vary by country, so we recommend checking with your local customs office if you're unsure what charges may apply before placing your order.

Hero + Stitch is not responsible for delays caused by customs processing or for any customs fees or taxes charged by the destination country.